This is an English post for our american friends that have been complaining about not being able to book award travel with Etihad using AAdvantage miles from American Airlines. They used to call Australia AA Desk to book those awards, but it looks like this “loophole” has been dead for a while.

Well, for those who still want to book Etihad awards with AAdvantage miles, I’m glad to report that the Brazilian AA desk is able to see and book awards with Etihad Airways.  So, if you need to book, just call via Skype +55 11 3004-5000. The portuguese spoken agents are able to see Etihad inventory regardless of date. Look at the Booking we’ve just made below:

There is a catch though because when you call AA outside Brazil and if you choose English as a language the call will be redirect to the call center in Lima, Peru. There, the agents can’t seem to find award availability, so the best course of action is to choose Portuguese and then try to speak English with a Brazilian Agent, since most of them speak English anyways.

We are also offering to do these types of booking for you via our Award Consultant service for a 50 USD fee, and if interested you can get in touch by emailing us at [email protected]

We hope we can help our americans friends with this information, so they can complete their Etihad Bookings. Remember to call between 6am and 11pm Brasilia Time Zone (G-3). Safe Travels.